Welcome to True ILM Limited’s Website Terms & Conditions. Please read the following Website Terms and Conditions carefully (including our Privacy Policy and Cookies Policy) (collectively “Website Conditions”) before accessing this Platform, using the Services or ordering Products (all defined below), to ensure that you are well informed of your legal rights and obligations with respect to True ILM Limited, and its related entities, affiliates and subsidiaries (individually and collectively, “True ILM”).

By accessing this Platform, using the Services, or ordering Products, you hereby agree to be legally bound by these Website Conditions. If you do not accept these Website Conditions, please leave this Platform and discontinue use of the Services immediately, and do not order any Products via the Platform.

1.      Agreement

1.1    You hereby represent and warrant that:

1.1.1      you have read and agree to these Website Conditions, our Privacy Policy and Cookies Policy; ;

1.1.2      you are authorised to bind the entity (yourself, your family or your company) on whose behalf you are accessing this Platform, using the Services or ordering Products and such entity agrees to be bound by these Website Conditions. You are also responsible for ensuring that all persons who access our Platform through your account are aware of these Terms and other applicable terms and conditions, and that they comply with them; and

1.1.3      all of the information provided by you to True ILM (including without limitation personal particulars and contact information) is accurate and complete.

1.2    True ILM reserves the right to alter, modify, suspend or cease any portion of the Platform, Services or Products in whole or in parts at any time. True ILM may exercise its full discretions to limit certain features or restrict your access to any parts or the entire Services or Platform without notice or liability.

1.3    True ILM may from time to time vary or amend these Website Conditions by uploading the amended Website Conditions at this Platform. Any continue use of the Services after the amendment of these Website Conditions will be deemed to be acceptance of the amended Website Conditions by you. If you do not agree to the amended Website Conditions, please proceed to close your Account and/or cease using the Services.

2.      Definitions

2.1    In this Agreement, the following definitions shall apply unless the context does not permit such application:

“Account” means a registered account of a User opened under this Platform.

“Agreement” means the agreement formed by these Website Conditions, the Privacy Policy and Cookies Policy, and in the case of a User, by these Website Conditions, the Privacy Policy and the Membership Conditions.

“True ILM” is defined in the opening paragraph of these Terms & Conditions.

“True ILM Content” means all Content of True ILM that is made available on or via this Platform.

“Computer” means your computer, notebook computer, personal digital assistant, mobile phone or other electronic device used to access this Platform or the Services.

“Content” means book listings, book descriptions & reviews, materials, information, advertisements, text, audio, video, pictures, graphics, blogs, webcasts, podcasts, broadcasts, messages, comments, suggestions, ideas and other content.

“Linked Sites” is defined in Clause 8.1.

“User” means a registered member of the Platform or user of our Platform or the Services.

Monthly Subscription means a monthly contract for Platform and Services billed every month by way of a monthly payment.

Annual Subscription means an annual contract for Platform and Services billed every year up-front by way of an annual payment.

Lifetime Subscription means a fixed term contract for Platform and Services billed on the basis of a prepaid onetime payment.

Institutional Subscription means a Monthly Subscription or Annual Subscription taken by the Institution for its members that results in a monthly or annual contract for Platform and Services billed every month or every year in advance.

Subscription means a Monthly Subscription, Annual Subscription, Lifetime Subscription or an Institutional Subscription.

Fee means the fees paid by the User in respect of the Ordered Services in accordance with these Terms.

“Membership Conditions” means the terms and conditions applicable to Members as set out in the applicable section of the Platform.

Order or Ordered Services means the User’s request for Services (either in the form of Monthly, Annual, Lifetime or Institutional Subscription) submitted following the step by step process set out on the Platform or as otherwise agreed between the User and us. It also includes Products the User may purchase from time to time at the Platform.

“Products” means books and other products available for purchase on the Platform.

“Servers” means the computer software, systems and servers hosting, operating, managing, providing or contributing to the Platform and the Services.

“Services” is defined in Clause 3.2.

“Platform” means the True ILM’s online Platform which include its proprietary domain: http://www.trueilm.com and all sub domains the web-app associated with that domain as well as any mobile or tablet application operated by True ILM which use is subject to these Terms & Conditions.

“Third Party Products” means products and services of third parties advertised on or available at the Platform or websites linked from the Platform.

“User” means any individual accessing the Platform or the Services.

“User Content” means all Content on this Platform which is created, transmitted, posted or uploaded by a User of the Platform.

Terms means these Terms and Conditions, as amended from time to time.

2.2    The headings in this Agreement are created for the purpose of convenience of reference only and shall not have any legal effect nor shall they affect the meaning, interpretation or construction of this Agreement in any way.

3.      Platform and Services

3.1    The Platform is owned and maintained by True ILM Limited. (company registration number: LL20530 a company incorporated in Labuan, Malaysia whose registered office is at Wisma Lazenda, Lot 2(A), Level 4, Jalan Kemajuan, Wilayah Persekutuan, Labuan 87000, Malaysia.

3.2    True ILM may offer one or more of the following services on or through the Platform (each a “Service” and collectively the “Services”):

3.2.1 online ordering of Products;

3.2.2 online applications for True ILM membership or Subscription to the Platform;

3.2.3 access to Content;

3.2.4 search engines or tools;

3.2.5 a platform to create, upload and publicly make available customer reviews and other content;

3.2.6 any other features, content or applications that True ILM may offer at the Platform from time to time in its sole and absolute discretion.

The description of the Services does not constitute a contractual offer to provide any Services to you

3.3    You acknowledge and agree that to order Products and to access and use certain Services, you will be required to register as a User and additionally shall be bound to strictly comply with the Membership Conditions and other conditions accessible therein, in addition to these Website Conditions. The ordering process is set out on the Platform. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly and pay the Fees for your Subscription

3.4    From time to time True ILM will run competitions, promotions and surveys at the Platform. These are subject to additional terms and conditions that will be made available at the time they are run.  

3.5    Users shall only log in from one device at any one time and shall not share their log in details with anyone else.

3.5    If a User is accessing the Platform with a Subscription, then such User shall not share their Subscription details with any other person not authorized by the primary subscriber.

3.6    Users who have not signed up for any Subscription can download any Content reserved for Subscribers by paying a fee. The Content can only be read or viewed through the Platform and cannot be downloaded onto User’s device.  

3.7    Users are responsible to ensure that any information provided through the Platform or through any other means is accurate and Users must co-operate with us in all matters that may affect the provision of the Services. Failure to comply with this clause will compromise the accuracy and quality of the Services and we disclaim any liability arising out of or as a result of such inaccuracy of information.

3.8    The prices are set out on the Platform at the date of the Order or such other price as may be agreed in writing between User and True Ilm. The process is set out on the Platform. Each step allows User to check and amend any errors before submitting the Order. It is User’s responsibility to check that User has used the Ordering process correctly and pay applicable price or fee  for the Order. User will be required to pay the requisite price or fee when using our online checkout service on the Platform by submitting your credit or debit card details with your Order and we shall process the payment using Stripe Payments Malaysia Sdn. Bhd  which are subject to the relevant terms  which are incorporated into these Terms by reference.

3.9    There is no refund of any fees in the event that User wishes to terminate any Subscription or cancel any Orders.  

4.      Content Use Conditions

4.1    You shall not reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, podcast, webcast, distribute, sell, trade or exploit for any commercial or other purposes, any portion of, or any access to:

4.1.1 any Service;

4.1.2 the Platform;

4.1.3 any True ILM Content except with the prior written consent of True ILM or unless expressly permitted in these Website Conditions; or

4.1.4 any User Content except with the prior written consent of True ILM and the owner of the specific User Content, unless you are the sole owner of the specific User Content.

4.2    Without prejudice to the generality of Clause 4.1, you agree not to reproduce, display or otherwise provide access to the Services, True ILM Content, or User Content on another website or server, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of True ILM.

4.3    You may for your personal, non-commercial use retrieve and display True ILM Content on any compatible device owned by you.

4.4    All True ILM Content are the copyrighted work of True ILM or its content or software providers, and True ILM reserves and retains all rights in the True ILM Content. Use of some True ILM Content may be governed by the terms of an accompanying end user license agreement.

4.5    You may not decompile, reverse engineer or otherwise attempt to discover the source code of any True ILM Content available on the Platform or through a Service except under the specific circumstances expressly permitted by law or True ILM in writing.

4.6    Users will have an option to submit a book review or summary which subject to our approval can be posted and seen by others. True Ilm shall have the absolute right to approve or reject such review or summary and are not obliged to provide an explanation for the decision.

4.7    Users have an option to take notes while reading a book or watching a podcast or courses. These notes will be retained on the True Ilm site and the customer acknowledges and consents that that these can be made accessible to other users. All rights to such content shall vest in True Ilm absolutely.

4.8    Users of courses modules have an option to provide feedback and share reflections and by posting it consent to its sharing with other Users. All rights associated with such feedback and reflections shall vest in True Ilm absolutely upon being posted on the Platform.

4.9    Users can also consider becoming writers and share their books or writings with us. These will be reviewed and subject to approval could be uploaded on the Platform. True Ilm shall have the absolute right to approve or reject such book or writings and are not obliged to provide an explanation for the decision. Any publications shall be the subject of separate terms and conditions.

5.      Intellectual Property

5.1    All copyright, patents, trademarks, registered designs and all intellectual property rights in the Services, the Platform, and all True ILM Content published on it, including without limitation the copyright in the compilation of all User Content, shall vest in and remain with True ILM. True ILM may in its sole discretion to the extent necessary modify, exploit, reproduce, display or otherwise use True ILM Content and/ or User Content in any and all media, channels or platforms for commercial, advertising and/or promotional purposes, worldwide or in Malaysia, in connection with True ILM Services.

5.2    “True Ilm” is a registered trade mark and no rights are granted to Users or any third-parties to reproduce or use our trade mark for any purpose without our prior written approval.

5.3    The trademarks, logos and service marks (“Marks”) displayed on this Platform are the property of True ILM or other third parties, and all rights to the Marks are expressly reserved by True ILM or relevant third parties. You are not permitted to use any Marks without the prior written consent of True ILM or such third party. True ILM and its related companies aggressively enforce their intellectual property rights to the fullest extent of the law. The name of True ILM or any other Marks may not be used in any way, including in any advertising or publicity, or as a hyperlink without prior written permission of True ILM.

5.4    The domain name on which the Platform is hosted on is the sole property of True ILM and you may not use or otherwise adopt a similar name for your own use.

5.5    If you have any questions or concerns about these Website Conditions or any issues raised in these Website Conditions or on the Platform, please email us at support@trueilm.com

6.      Online Conduct

6.1    You hereby undertake:

6.1.1 to comply with these Website Conditions, and such other notices or guidelines that may be posted on the Platform by True ILM from time to time (which are hereby incorporated by reference into these Website Conditions);

6.1.2 not to use any Service, Product or True ILM Content for any unlawful purpose, and shall comply with all applicable laws and regulations, including without limitation, copyright law;

6.1.3 not to hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Platform, Services or Servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, reverse engineering or reprogramming, uploading any offensive material; and

6.1.4 not to use the Account of another User at any time, whether with or without his/her permission.

6.1.5  you are free to share honest opinions about our services, while refraining from posting defamatory User Content and will not share views or engage in behaviour which could be interpreted as racism,  homophobia, misogyny, feminism, religious intolerance, violence, bullying or aggressiveness towards others, pornography or any type of criminal activity on the Platform. True ILM may exercise its sole discretion to remove such User Content and/or block your access to the Platform.

7.      Disclaimers & Limitations

7.1    True ILM shall also not be responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of, user or member communications, or any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of e-mail or Members on account of technical problems or traffic congestion on the Internet.

7.2    Except to the extent that they may not be excluded by law, no representations, warranties, terms or conditions that are not expressly stated in these terms and conditions apply to this Platform and all implied warranties are excluded, including but not limited to, the implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement of any of the Products and Services.

7.3    The data and information made available on the Platform are of a general nature and do not purport, and shall not in any way be deemed, to constitute an offer or provision of any professional or expert advice. Any arrangement made between you and a third party named on or linked to from these pages is at your sole risk and responsibility. True ILM does not sponsor, endorse or promote any financial products, services or information.

7.4    You acknowledge that it is not True ILM’s policy to exercise editorial control over, and to review, edit or amend any data, information, materials or contents of any User Content, posting, email or any information that may be inserted or made available on the Platform by other users of the Services and that True ILM does not endorse and shall not be responsible for any such content.

7.5    You agree that:

7.5.1 True ILM shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Platform, Services or Products without assigning any reason; and

7.5.2 access to or the operation of the Platform, Servers and/or the Services may from time to time be interrupted or encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors,
and in any such event, True ILM shall not be liable for any loss, liability or damage which may be incurred as a result.

7.6    In no event shall True ILM be liable to you for any damages, losses, expenses, liabilities under any causes of action (whether in contract or tort including, but not limited to negligence, or otherwise) caused through the use of, or the inability to use, the True ILM Content, User Content, Services, Products, Third Party Products, any Computers, the Platform, or any other website.

7.7    Under no circumstances, including, but not limited to, negligence, shall True ILM  be liable for any indirect, special, consequential, or incidental damages that result from the use of, or the inability to use, the True ILM Content, Services, Products, Third Party Products, Platform, or any other website, even if True ILM or a True ILM authorised representative has been advised of, or should have foreseen, the possibility of such damages.

7.8    You agree that the above exclusions and limitations of liability enable the Services and the True ILM  Content to be provided by True ILM  at either reasonable costs or no costs to you.

8.      Linked Sites

8.1    True ILM may provide links to other sites (“Linked Sites”) that may be of relevance and interest to users. True ILM has no control over, and is not responsible for the content on the Linked Sites or for any damage you may incur from the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Sites) or the availability of any content on the Linked Sites, and you hereby irrevocably waive any claim against True ILM with respect to the Linked Sites.

9       Data Use & Privacy

9.1    We collect and process information and personal data when you use the Services. Kindly ensure that you have read our Privacy Policy before using our Services and do not submit any personal information or data without first reading our Privacy Policy which explains our data use and privacy practices in detail.

10.    Termination

10.1  You agree that True ILM has the right in its sole and absolute discretion and without notice to restrict, suspend, or terminate your Account and/or your access to all or any part of the Platform or Services, without assigning any reason.

11.    Notification of Infringement

11.1  True ILM reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of True ILM Content, User Content and other material on the Platform (“Infringing Material”) and take appropriate action. If you believe that your work has been used or copied in a way that constitutes Infringement and such Infringement is occurring on this Platform, please notify True ILM  in writing immediately in the form and containing the information prescribed by the Malaysia Copyrights Act, 1987 (Act 332) [including its Regulations] (“Infringement Notice”).

11.2  All Infringement Notices shall be sent to True ILM addressed as follows:
True ILM Limited

Email: support@trueilm.com

11.3  True ILM will in response to all Infringement Notices submitted in the above manner remove the Infringing Material from the Platform. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against True ILM in respect of any Infringing Material, unless you have first given True ILM the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter True ILM refuses or fails to remove the Infringing Material within a reasonable time. Where True ILM removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against True ILM under applicable law which you may have in respect of any Infringing Material appearing on the Platform prior to such removal by True ILM.

11.4  You acknowledge and agree that True ILM has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on Linked Sites or other third party sites.

12.    Jurisdictional Issues

12.1  This Platform is owned and operated by True ILM in Malaysia. True ILM makes no representation that the Contents of the Platform are appropriate or available for use in your location. Those who choose to access this Platform from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

13.    Indemnity

13.1  You agree to indemnify and hold True ILM, and its subsidiaries, affiliates, officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:

13.1.1    any use of the Platform or any Service;

13.1.2    your connection to the Platform;

13.1.3    your breach of any terms and conditions of these Website Conditions;

13.1.4    your violation of any rights of another person or entity; or

13.1.5    your breach of any statutory requirement, duty or law.

14.    Severability

14.1  If any provision of these Website Conditions is held by a court of competent jurisdiction to be illegal, invalid or unenforceable in any respect under the law of any jurisdiction, then such provision shall (so far as it is invalid or unenforceable) be given no effect and shall be deemed not to be included in these Website Conditions but without invalidating any of the remaining provisions of these Website Conditions.  Any provision of these Website Conditions held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable.

15.    Relationship of Parties

15.1  Nothing in these Website Conditions shall constitute or be deemed to constitute an agency, partnership or joint venture between True ILM and you and neither party shall have any authority to bind the other in any way.

16.    Waiver

16.1  No waiver of any rights or remedies by True ILM shall be effective unless made in writing and signed by an authorised representative of True ILM.

16.2  A failure by True ILM to exercise or enforce any rights conferred upon it by these Website Conditions shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.

17.    Rights of Third Parties

17.1 A person or entity who is not a party to this Agreement shall have no right to enforce any term of these Website Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description.

18.    Force Majeure

18.1  No party shall be liable for any failure to perform its obligations under this Agreement if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.

18.2  For purposes of these Website Conditions, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party which affects the general public in that party’s country or in the territory, and which results in the party being unable to observe or perform on time an obligation under these Website Conditions. Such circumstance or event shall include industrial action or labour disputes, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, natural physical disasters, epidemic, quarantine restrictions, and general failure of public transport.

19.    Governing Law & Jurisdiction

19.1  These Website Conditions and all matters relating to your access to, or use of, this Platform and the Services shall be governed by and construed in accordance with the laws of Malaysia.

19.2  You hereby agree to submit to the non-exclusive jurisdiction of the Malaysia courts.

20     VIRUSES AND MAINTENANCE

20.1  True Ilm does not warrant or guarantee that its Platform is free of errors, viruses, Trojan horses or other destructive or contaminating components or content. We provide no warranty or guarantee that our Platform is compatible with your computer equipment and are under no obligation to do so.

20.2  True Ilm will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material or event that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Platform, the downloading of any content, or on any websites linked to it.

20.3  User is responsible for configuring your information technology, computer programmes and Platform to access our Platform. User should use its own virus protection software.

20.4  User must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. User must not attempt to gain unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform. User must not attack our Platform via a denial-of-service attack or a distributed denial-of service attack.

20.5  True Ilm may, from time to time, temporarily suspend the operation of the Platform with or without prior notice, either wholly or in part for repair or maintenance work or for the purposes of updating these Terms or otherwise improving the content, features or functionality of the Platform.

21     PROHIBITED USE

2.1    User may not use the Platform for any of the following purposes:

(i)      in any way which causes, or may cause, damage to the Platform or interferes with any other person’s use or enjoyment of the Platform;

(ii)     in any unlawful or fraudulent manner;

(iii)     to transmit, or to procure the transmission of any unsolicited marketing materials to True Ilm;

(iv)    in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

(v)     to gain unauthorised access to our Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform; or

(vi)    making, transmitting or storing electronic copies of content protected by copyright without the permission of the owner.