Our website uses a number of cookies for a number of reasons. We explain these in this policy. Before we can use some – but not all – of these cookies, we need your consent.

You may alter your consent preferences – including to withdraw consent to non-essential cookies which you have previously given – at any time by moving the on/off toggles below, or by clicking ‘Reject all non-essential cookies’ to reject all optional cookies.  Any selections you make will be automatically saved and you may navigate away from the Cookie Policy.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this Platform. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of  this Platform. Therefore, it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator.

Your cookie settings

Essential cookies

These are used to operate the core functions of our website, so that you may visit and move around it, and use its features. We do not require your consent to use these cookies.

Experience enhancing cookies 

At present, we do not use these types of cookies. Choosing to ‘Allow all cookies’ or moving this toggle to ‘on’ will have no impact. If we wish to use these types of cookies in the future, we will provide details of the cookies so that you can make an informed choice as to whether you consent to our use of them at that time.

Analytics cookies

These help us to understand how visitors use and move around our website, which informs improvements and adaptations to our website. Rejecting these cookies prevents us from collecting such data. The performance of our Platform will not be affected.

Social media cookies

These provide us with anonymised demographics and browsing activity information and help us to tailor and measure the effectiveness of our advertising on social media sites. Rejecting these prevents us from relating your visits to our website to our social media marketing campaigns and prevents social media sites from setting cookies on your device via <insert hyperlink>.

If you have any queries concerning our use of your personal information, please email support@trueilm.com Please also visit our Privacy Policy, which explains how we collect your personal information, what we do with it and your rights in respect of it.

1. What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Software on your device, for example a web browser, stores the cookies and sends them back to a website next time you visit. Cookies allow websites to recognise your device and preferences and provide information to the owners of sites which can be used to improve your online experience.

You can find more information about cookies and similar technologies at www.aboutcookies.org.

A cookie is a very small text file placed on an internet user’s hard drive. It is generated by a web page server, which is basically the computer that operates a website. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the Platform. A cookie can be thought of as an internet user’s identification card, which tells a website when the user has returned.

2. The types of cookies that we use

This section sets out information about the cookie technology that we use on our Platform for which we are responsible. Where ‘personal data’ is processed by these cookies, True ILM Limited is the ‘data controller’ of that information, within the meaning of applicable data protection legislation. For an explanation of the meaning of these and other data protection legislation terms, and for comprehensive information about our responsibilities when handling personal data – including transfers of personal data across the True ILM Limited business worldwide – and your rights in respect of any personal information of yours that we process, please see our Privacy Policy.

  • Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your Platform preferences when logged out.

  • Login related cookies

We use cookies when you are logged in so that we can remember this fact (that you have logged in). This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletters related cookies

This Platform offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Platform preferences cookies

In order to provide you with a great experience on this Platform we provide the functionality to set your preferences for how this Platform runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this Platform.

  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the Platform through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this Platform that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Google, Apple and others, will set cookies through our Platform which may be used to enhance your profile on their Platform or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Third party providers of the cookie technology that we use may process data collected by the cookies on our Platform, in an aggregated form, for their own purposes. If this is the case in respect of any of the third party cookie providers that we use, we have indicated as much in the tables set out in this section.

Basic performance – ‘necessary’ or ‘essential’ cookies

We use essential cookies to operate the core functions of our website, so that you may visit and move around it, and use its features. We do not require your consent to use these cookies but you may be able to block these cookies yourself on your device/browser (see section 4 of this Policy). However, without these cookies, our Platform is unlikely to work as you would expect and certain services that you may ask for, for example, signing into your online account, cannot be provided.

Where we process ‘personal data’ using these essential cookies, we do so on the basis of our legitimate interests to provide a website for visitors to use and to promote our business.

More information about our use of essential cookies

Purpose of essential cookiesThe essential cookies that we use on our website are technically necessary for the Platform to function properly. For example, essential cookies are required so that you can log into your account, set your preferences and complete forms. They remember you and your settings and save you having to retype information when navigating between pages. They ensure our pages load quickly by distributing the workload. Essential cookies are also necessary for our Platform to distinguish between browsers, differentiate users behind a shared IP address so as to deliver correct content, and to recognise trusted traffic and apply security settings.  
Data processed by essential cookiesWhen you navigate to and around our website our essential cookies collect your session ID, a time stamp of your visit and log in, and session verification data. Our essential cookies may also collect information about your browser type and settings, device type and settings, operating system and mobile network.  
RecipientsWe process data collected by essential cookies on our own servers. Data collected by certain essential cookies may be collected, in aggregate form only from which no one visitor to our Platform can be identified or distinguished from another, by our third party essential cookie providers such as Sitecore, for their own purposes.  
TransfersOur global presence means that your personal information may be transferred across the business worldwide due, for example, to our shared IT systems and datacentres, and cross-border working practices. For more information about such transfers across our business please see section 3 of our Privacy Policy.   
DurationCertain of our essential cookies are session cookies, meaning they expire once you exit your session and close your browser. Other of our essential cookies may last for six months or longer, for example to remember your cookie preferences for this period and to recognise trusted traffic, or for as long as you retain an online account with us.  

Help us to improve – ‘analytics’ cookies

Analytics cookies are used by us for statistical analysis purposes. This helps us to understand how visitors use and move around our website, which inform improvements and adaptions to our website to best meet our visitors’ needs by, for example, making the most popular features the easiest to find and access or ensuring that our Platform works properly on the devices and technologies that our visitors use.

These cookies work by using a distinctive sequence of characters from which your browser or device can be identified (‘unique ID’), which, for example, can be used by us to recognise the date and time of your visit(s) to our Platform. Our analytics cookies may also collect information about your browser type and settings, device type and settings, operating system and mobile network. This information is used to distinguish you from other visitors to our Platform, but it cannot be used to identify you as a named individual.

We will only set these types of cookies where you have provided us with your consent to do so by either choosing to ‘Allow all cookies’ or by adjusting your cookie settings via the ‘Your cookies settings’, above. Where we process your personal information using these types of cookies, we do so on the basis of that consent.

Rejecting our analytics cookies will prevent us from collecting the data described above to improve our Platform for you and other visitors. The performance and functionality of our Platform will not be affected.

3. Note on ‘Experience Enhancing’ cookies   

At present, we do not use experiencing enhancing cookies. Experiencing enhancing cookies would allow us to tailor content for you, for example to make our Platform and information displayed on it more relevant to your interests.

Choosing to ‘Allow all cookies’ or moving the on/off toggle for ‘Experience enhancing’ to ‘on’ in your ‘Manage my cookies’ preference centre will have no impact at this time. We have included this section and consent toggle functionality as we anticipate that in the future we may wish to use these types of cookies with your consent. If we wish to process your personal information using these types of cookies in the future, we will do so on the basis of your informed consent at that time. This means that we will provide details of the cookies so that you can make an informed choice as to whether you consent to our use of them.

4. Cookie set by third parties 

‘Third party cookies’ are cookies set by a domain other than the one that you are visiting. When you visit our website, third party organisations may place cookies on your browser, even if you are not a logged-in member of those organisations. This is because third party cookies do not require you to actively engage with the third party’s content or visit their Platform, just load a page on which the third party’s technology sits. For example, we use third party technologies such as video and audio hosting platforms to enable you to watch videos and listen to podcasts on our website. The providers of these technologies may deploy cookies to your browser when you visit the pages on our Platform where we are using their technologies.

These cookies may inform the third party organisations about your visit to our Platform which may be used by those organisations to deliver targeted messages and advertising to you. In all cases, we do not set these cookies and we have no access to the information that they gather. Such cookies are subject to the third party organisations’ own cookie policies.

5. How to manage cookies using your browser

All recent versions of popular browsers give you a level of control over cookies. You can set your browser to accept or reject all, or certain, cookies.  For instructions on how to manage cookies, please read the ‘Help’ section of your browser.

If you use your browser settings to block all cookies, which would include blocking our ‘basic performance’/ essential cookies, you may not be able to access all or parts of our Platform.

How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

How to contact us

Please contact us at support@trueilm.com if you have any questions about this cookie policy or the personal data we hold about you.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our Platform.

For more general information on cookies, please read the Cookies Policy article.

However if you are still looking for more information then you can contact us through one of our preferred contact methods: